- CUSTOMER SERVICE: What should I do when I have questions about my display?
Just contact us. We'll give you the same excellent customer service you received when you purchased your display from us.
- ORDERING: How do I order my trade show display?
You can purchase portable table top and pop up trade show displays, as well as custom exhibits, trade show booth accessories, banner stands, display graphics and counters by using our online store or by calling (859) 322-2558.
- PAYMENT: What forms of payments do you accept?
We offer online processing of Visa, MasterCard and American Express and bank account payments.
- PAYMENT: Can pay without using a credit card?
Yes. We have a secure online payment processing system that allows you to use your bank account information to submit payments. Please call us if you have any questions about this feature.
- WARRANTY: Do you offer a warranty on your trade show displays?
Our pop up frames come with a lifetime warranty! Most of our other displays come with a lifetime warranty of workmanship. Please ask for the warranty on the specific product you select. We only sell quality, well-built products.
- QUALITY: What is the lifespan of my trade show display?
The pop up displays frame has a lifetime warranty, and with normal care, your graphics and fabric panels should last for many years. Panel and hybrid exhibit systems come with a lifetime warranty on workmanship. The secret is proper handling before, during, and after the trade show. Be sure to pack the exhibit and display graphics according to the manufacturers’ instructions. Most damage occurs due to improper packing.
- QUALITY: Is my portable trade show display fire retardant?
Yes. All of our trade show displays and exhibits meet or surpass exhibition fire requirements in each state.
- DISPLAY GRAPHICS: Do you offer printing services for display graphics?
Yes. We offer a variety of graphic options. Please visit our "Display Graphics" section.
- DISPLAY GRAPHICS: What type of equipment do you use for display graphics?
All of our graphics are printed on a Durst Lambda Large Format Digital Image Writer. This continuous tone photographic process allows for brilliant, dot free photographs and sharp text. We use a double sided, opaque back, scratch resistant heat lamination for durable, long lasting graphics.
- DISPLAY GRAPHICS: Can you design the graphics for my display?
Yes. We can handle all of your display needs, including professional graphic design services. Please call us at (859) 322-2558 to schedule a free project assesment.
- DISPLAY GRAPHICS: How do I submit artwork for my display graphics?
Please call us for complete graphic instructions. Should you require graphic design services, we can help with that as well.
- DISPLAY GRAPHICS: What file format do I need for header or mural panels?
The best type of file is a vector based file such as an Adobe Illustrator File (.ai), but we also accept Photoshop, Macromedia FreeHand, and InDesign files. See "File Preparation Guidelines" in the "STORE POLICIES & HELP" section in the left navigation.
- DISPLAY GRAPHICS: What file formats do you need for display and exhibit graphics?
All of the graphic preparation details are in our "File Prep Guidelines" found under the "STORE POLICIES & HELP" section of our left column navigation. Please pay special attention to your display graphic dimensions before you startn on your designs. Please call us to confirm graphics size or to ask any additional questions.
- DISPLAY GRAPHICS: Will my graphic file work for the Murals or Header Graphics?
First, find out the Output Size of the Image in your file. Then compare it to the size that you want your display image printed in. If it's not a match, then it's probably not going to work for this purpose. You may also send it to us, and we'll quickly be able to tell you if the file size is sufficient.
- DISPLAY GRAPHICS: Can I re-order display graphics by themselves?
Yes. You can re-order graphics for banner stands or displays. Pricing will depend on the type of trade show display or banner stand that you currently have and the graphics sizes needed. Please visit our "Display Graphics" section or call us for more details.
- DISPLAY GRAPHICS: Does your display pricing include graphics?
Only when graphics are stated as part of the product details. If you are in doubt, please call us. We'll be happy to help you figure out your display order.
- HANDLING: Do I have to do heavy lifting to transport my display case?
All display cases come with handles and wheels, and can be easily transported by one person. We recommend that two people lift any display case into a vehicle.
- SET UP: How many watts / amps are required for my display lights?
Most halogen lights are 200 watts or approximately 2 amps, although we stock other halogen, fluorescent, and incandescent lights. Trade show power is sold in increments of 500 or 1,000 watts. Should you have questions about power requirements, contact the electrical contractor assigned to your trade show. They are the experts and will assist you with the show rules.
- SET UP: Are your portable trade show displays easy to set up?
Yes! Pop up displays (10 x 10) take about 20 minutes. Hybrid exhibit displays take a little longer. Larger exhibits (10 x 20) may take roughly twice as long. Add a few minutes to those estimates during your first set up, but once you’re an expert, you’ll be surprised at how quickly you can set up.
- TURN AROUND: How fast can I get my trade show display?
It depends on how custom your display order is. General display orders are shipped within 1-4 business days. Determining factors include the color of fabric selected and special features ordered. Custom displays may take from 3 days to a week. Please call if you have any timing concerns.
- DISPLAY HANDLING: What does my portable trade show display weigh?
It depends. A typical 10' pop up display will weigh approximately 95 pounds, including frame, graphics and accessories. A complete table top display will weigh about 60 pounds depending on the final size, accessories, and case options. Folding panel and hybrid exhibit display systems can weigh more or less depending the configuration. Final weight also depends on your case selection.
- DISPLAY HANDLING: Is it difficult to handle a display case with wheels?
No. Cases for full-size trade show displays come with handles and wheels. However, proper care should be exercised at all times when attempting to life any bulky object into a car, or maneuver up or down stairs to prevent strain or injury to the body. Some table tops and banner stands pack in shoulder bags or tubes.
- BOOTH SPACE: Will my exhibit fit in a 10 x 10 trade show booth space?
Yes. All our display and exhibit systems are designed to fit comfortably into standard booth exhibit sizes: 10 x 10, 10 x 20, 20 x 20, etc. Custom point of purchase exhibits can be built to your specifications.
- PACKING: How do I pack my display?
Each display comes with complete instructions for packing, care, and assembly. Please contact us if you have any questions about packing your portable trade show display.
- PACKING: Is there room in a display case to fit additional items?
Each case is designed for the specific purpose of transporting your portable trade show display. If you are transporting a complete display including frame, panels, display graphics and accessories, you may not have room for other items. Generally, we know if there will be extra room. Call or email us. We’ll suggest the best option.
- SHIPPING: How will you ship my trade show display?
Most of our trade show displays and exhibits are shipped UPS or FedEx.
- SHIPPING: How much will it cost to ship my trade show display?
We have an automatic shipping calculation online. Just place your order in your shopping cart, fill in your location information and select submit. You will not be charged for anything at this point, but you will be given your shipping costs along with the cost of your order. Our automatic shipping calculator uses UPS. You may select UPS 3 Day, 2nd Day and Ground shipping.
- TRAVELING: Will airlines allow me to check my display as baggage?
Most display cases may be shipped as baggage on airlines, but each airline has specific policies. There are new federal guidelines that all airlines have adopted since 9/11 that requires them to charge an additional fee for all baggage or containers over 50 pounds. Please refer to your airline policies and procedures. If you have time, we recommend you ship your display via a standard freight carrier.
- BOOTH ACCESSORIES: Can you customize a table throw with my logo?
Yes. Table throws can be customized in a variety of ways, such as adding text and logos. Go to the "Booth Accessories" section on our web site for "Table Throws" options. Table throws are an excellent (and inexpensive) way to enhance your image at your trade show booth, especially when using table top displays.
- BOOTH ACCESSORIES: Can I order trade show booth accessories?
Yes, accessories can be purchased at anytime. Common trade show booth accessories are lights, counters, shelves, flooring, literature stands, and literature pockets. These can be found in the "Booth Accessories" section, or under the individual product categories. If you don’t see want you want, please give us a call at (859) 322-2558.
- BOOTH ACCESSORIES: Can I have shelves on my pop up display booth?
Yes, there are slant shelves and flat shelf options. Shelves can be set up either way. You will find our trade show display shelves by going to the "Booth Accessories" category and clicking on "Pop Up Display Shelves." Please note: Shelves are in black only.
- DISPLAY FABRICS: Which fabric colors can I chose from?
50+ fabric colors are available to customize your trade show display and exhibit. In addition, we offer hundreds of laminate choices for our panel systems. You will find fabric color options under the product details of each display. Look for the link that says "click here to view color swatches." Please call us if you have any additional questions.
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